If your business is using software with a poorly designed user interface, how much is it costing your bottom line? Perhaps a significant portion of your team’s hours are spent navigating confusing systems, time that would have otherwise been spent on productive projects. Perhaps your team is unable to navigate the systems themselves, necessitating the expense of external technical consultants. The multinational financial services group Citibank recently made an accidental payout of nearly $900M as a result of bad software design. How much do you stand to lose as a result of the usability of your software?

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